Knowledge Process Outsourcing

The Knowledge Process Outsourcing or KPO Industry is young and growing. With business execution directly correlated to talent quality and its deployment, both the quality of talent and efficiency of sourcing the same is very important.

Aspiring Minds solutions for the KPO industry are designed to evaluate and acquire the right talent while streamlining and increasing the reach and sourcing capability of your organization. AMCAT – ITeS is Aspiring Minds assessment suite for the KPO industry. Combined with our sourcing solutions it offers a complete solution of sourcing, evaluating and engaging talent.

The Need

The KPO industry has varied talent requirements. While language communication and analytical skills are considered a must, multiple processes require specific domain skills. The industry has a unique challenge of not only acquiring the right aptitude but also either finding domain knowledge and ensuring trainability in the domain.

The addressable supply of candidates for KPOs includes the 4+ million graduates every year, finding employable candidates remains a challenge. Less than 10% of all graduates are employable or trainable for the sector. Thus, not only finding employable graduates possessing the relevant KSAs (knowledge, skills and attitude) but even finding trainable candidates is challenging. The latter is more daunting since trainability is hard to predict.

AMCAT-ITeS has been designed such that while evaluating employability for roles in the KPO industry, it is capable of predicting trainability in soft skills and domain ensuring job success in knowledge processing roles. Today AMCAT-ITeS has been successfully deployed by several of the largest KPOs working across analytics, market research, finance, credit analysis, etc. Success in these roles depends on both analytical ability, domain knowledge and soft skills.

AMCAT ITeS

AMCAT-ITeS® is a comprehensive assessment suite which evaluates candidates across competencies required to succeed in the KPO and ITeS industry. Cognitive skills including analytical reasoning and number skills together with domain knowledge are automatic choices for pre-hiring assessment at KPOs.

AMCAT-ITeS includes the following modules relevant for KPOs:

• Language Skills
  • AMCAT English Comprehension
  • AM SVAR (Spoken English Assessment)
• Cognitive Skills
  • AMCAT Logical Ability
  • AMCAT Quantitative Ability
  • AMCAT Attention to Detail
• Domain Skills
  • AMCAT Finance and Accounting
  • AMCAT Typing
  • AMCAT MS Excel
  • AMCAT Financial Statement Analysis

We recommend a combination of these plug and play modules depending on the job role and targeted supply. AMCAT ITeS has been used successfully to hire talent for all kinds of roles including voice, finance and accounting, customer support, technical support, collections, out bound sales, data entry, transaction, etc.

Trainability and performance

AMCAT-ITeS® modules have been benchmarked against actual performance of KPO workers. Specific modules and sub traits show strong correlation to performance ensuring effective prediction of performance across profiles. For e.g. AMCAT Logical Ability and AMCAT English are strong predictors of success across roles. In addition, Performance in finance and number crunching roles show significant correlation to AMCAT Quantitative Ability. Implementing AMCAT ITeS can help improve talent performance by over 40%.

The capability to pick trainable candidates i.e. pick raw talent and craft them into successful ITeS professionals is the key to success. Deployment of AMCAT ITeS has at repeated instances dramatically improved training efficiency. Using benchmarked assessment cut-offs, training success stands at over 99%.

Sourcing Solutions

AMCAT ITeS certified candidate database (myAMCAT.com) together with AMCAT-ITeS delivered for walk-ins and on-campus provides a complete sourcing solution for KPOs.

AMCAT-ITeS along with its detailed MIS helps organizations manage and optimize their recruitment funnel better.

myAMCAT.com is India's largest candidate database of certified entry level engineering job seekers. With over 750,000 assessed candidates, this database can form the back bone for hiring 1000s from across the country. myAMCAT.com has candidates from the current final year and from past years as well. Read more about myAMCAT.com here.

On-Campus and Off-campus

With over 20,000 colleges graduating over 4 million students every year, campus hiring is a very viable source to meet the talent needs of the growing ITeS industry. Campus hiring for KPOs needs to be effective in checking interest and aspirations, targeting the right audience and ensuring effective tracking and engagement with selected candidates.

Our KPO assessments can be delivered on-campus anywhere in the country. Our on-campus process is end-to-end and provides tools for managing applicant data, generating invites, conducting on-campus computer based assessments, short-listing candidates, interview tracking and issue of offer letters. This may be used for individual or pooled engineering campuses. You may read more about on-campus delivery here.

Clients can shortlist candidates from myAMCAT.com based on their scores and invite them to their on-campus events. This helps increase reach to more colleges and significantly reduce cost.

Be it a few tens of engineers or a few thousand, large and small off-campus drives can be powered by AMCAT-IT and myAMCAT.com database. Aspiring Minds can help you with your entire off-campus hiring needs by sourcing certified candidates, sourcing new candidates for assessments, finding free infrastructure, conducting assessments, managing interviews and enabling joining. Please read more about our off-campus capabilities here.

Aspiring Minds exclusive relationships with many of the largest universities in the country (IGNOU, Delhi University, Mumbai University, MLSU, Kolkata University, etc), gives it exclusive access to tens of thousands of job aspirants.

Aspiring Minds client solution team can help you plan and run a very effective campus hiring solution.