IT-enabled Services

The ITeS industry is one of the largest deployments of educated manpower in India. Serving the west and increasingly businesses in developing countries, the talent requirements vary dramatically. With business execution directly correlated to talent and deployment, both the quality of talent and efficiency of sourcing the same is very important.

Aspiring Minds solutions for the ITeS industry are designed to evaluate and acquire the right talent while streamlining and increasing the reach and sourcing capability of your organization. AMCAT – ITeS is Aspiring Minds assessment suite for the BPO industry. Combined with our sourcing solutions it offers a complete solution of sourcing, evaluating and engaging talent.

The Need

The ITeS industry has a unique challenge of not requiring its workforce to possess any particular higher education to succeed at the job. While the addressable supply of candidates for BPOs includes the 4+ million graduates every year, finding employable candidates remains a challenge.

Less than 11% of all graduates interested in the BPO industry are employable or trainable for the sector. Thus, not only finding employable graduates possessing the relevant KSAs (knowledge, skills and attitude) but even finding trainable candidates is challenging. The latter is more daunting since trainability is hard to predict.

AMCAT-ITeS has been designed such that while evaluating employability of talent for roles in the ITeS industry it is capable of predicting trainability in soft skills and process ensuring job success in ITeS roles. Today AMCAT-ITeS has been successfully deployed by several of the largest BPOs companies in India for varied job profiles within the ITeS industry – Finance, Collections, Sales, Analytics, Data Entry, Voice processes besides others. Success in these roles depends on both domain knowledge and soft skills, including behavioural aspects. While soft skills like communication, analytical skills and typing are essential for success; sound domain knowledge can significantly reduce training time.

AMCAT ITeS

AMCAT-ITeS® is a comprehensive assessment suite which evaluates candidates across competencies required to succeed in the ITeS industry. Each module is available across multiple languages including – English, Hindi, Telugu and Gujarati.

While cognitive skills and domain knowledge would be automatic choices for pre-hiring assessment, it has been well established that personality traits are crucial to success in ITeS roles. Aspiring Minds has worked with leading ITeS companies to establish Indian personality norms on hiring for different roles. Our patent-pending job matching algorithms can provide a fitment rating for candidates for each job profile.

AMCAT ITeS includes:

• Language Skills
  • AMCAT English Comprehension
  • AM SVAR (Spoken English Assessment)
• Cognitive Skills
  • AMCAT Logical Ability
  • AMCAT Quantitative Ability
  • AMCAT Attention to Detail
• Personality
  • AMPI
• Domain Skills
  • AMCAT IT Infrastructure
  • AMCAT Finance and Accounting
  • AMCAT Accounts Payable
  • AMCAT Account Receivable
  • AMCAT General Accounting
  • AMCAT Typing
  • AMCAT MS Excel

We recommend a combination of these plug and play modules depending on the job role and targeted supply. AMCAT ITeS has been used successfully to hire talent for all kinds of roles including voice, finance and accounting, customer support, technical support, collections, out bound sales, data entry, transaction, etc.

Trainability and Performance

ITeS job profiles vary from process to process requiring training of talent regularly. Employability for specific roles and trainability in a short period of time become essential criteria for recruiting talent for the BPO industry.

AMCAT-ITeS® modules have been benchmarked against actual floor performance of BPO agents. Specific modules and sub traits show strong correlation to performance ensuring effective prediction of performance across profiles. For e.g. AMCAT Logical Ability and personality trait Agreeableness predict out-bound collection success. Similarly, efficiency in F&A processes can be improved by over 25% through objective assessments on cognitive skills, and F&A modules. Similarly successful benchmarks for various roles in the BPO industry have been established.

The capability to pick trainable candidates i.e. pick raw talent and craft them into successful ITeS professionals is the key to success. Deployment of AMCAT ITeS has at repeated instances dramatically improved training efficiency. Using benchmarked assessment cut-offs, training success has increased by over 15% and stands at over 99%.

Sourcing Solutions

AMCAT ITeS certified candidate database (myAMCAT.com) together with AMCAT-ITeS delivered for walk-ins and on-campus provides a complete sourcing solution for corporates.

AMCAT-ITeS along with its detailed MIS helps organizations manage and optimize their recruitment funnel better.

myAMCAT.com is India's largest candidate database of certified entry level engineering job seekers. With over 400,000 assessed candidates, this database can form the back bone for hiring 1000s from across the country. myAMCAT.com has candidates from the current final year and from past years as well. Read more about myAMCAT.com here.

Campus Solutions

With over 20,000 colleges graduating over 3.5million students every year, campus hiring is a very viable source to meet the talent needs of the growing ITeS industry. Campus hiring for BPOs needs to be effective in checking interest and aspirations, targeting the right audience and ensuring effective tracking and engagement with selected candidates.

Our on-campus process is end to end and provides tools for managing applicant data, generating invites, on-campus computer based assessments, in-built short-listing tool, interview tracking and issue of offer letters and engagement till joining.

Aspiring Minds exclusive relationships with many of the largest universities in the country (IGNOU, Delhi University, Mumbai University, MLSU, Kolkata University, etc), gives it exclusive access to tens of thousands of job aspirants.

Aspiring Minds client solution team can help you plan and run a very effective campus hiring solution.

Scale and Delivery

AMCAT-ITeS powers the recruitment of some of the largest BPO companies in the world. Aspiring Minds global assessment delivery infrastructure and a strong pan India presence for proctored assessments allows our clients.

SVAR with its advanced voice signature feature enabling auto-proctoring becomes THE tool for large scale voice sourcing. Available over IVR it can act as the back bone of any large BPO recruitment.

With complete data tracking and instantaneous results over email and SMS, AMCAT ITeS can be used for walk-in candidates, for large scale advertisement driven recruitment drives and for campus recruitment.

Case Studies

Less than 27.4% of all technical graduates are employable. While 30% of the same are available in the top 300 colleges the rest are in over 4000+ colleges. Is your hiring quality consistent across hundreds of locations? Has your test been compromised? Are you missing out on good candidates, whereas hiring the wrong ones?